Thomas Bear Charm

We offer Standard and Express Shipping, depending on your location.

All orders are shipped worldwide via our affiliate couriers.

As soon as we have shipped your order you will receive an email stating the tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.

Please note that during the sales period, there might be some delays in delivering your order. Contact our Customer Care for any questions or if you require assistance.

Click here for more information on shipping and delivery.

All purchased items can be returned free of charge – including reduced items.

We are happy to refund any purchases* within 30 business days from receipt. All returns must be sent via registered mail in their original condition.

*Excludes underwear, fragrance and cosmetic items which are non-returnable.

Contact our Customer Care for any questions or if you require assistance.

Click here for more information on our return policy.